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Q: How do I order a portrait of my pet?
A: First, select which portrait option you prefer. We offer portraits with solid color, patterned, or floral print backgrounds. Add your portrait to the cart, complete checkout and we will be in touch within (1) business day to let you know about the next steps. Please note, ideally we'll need a few, clear photos of your pet before we can begin.
Q: Once my order is placed what is the turn around time on my custom portrait of my pet?
A: As our portraits are custom illustrated to reflect the look and personality of your pet, you can expect the first proof of your pet portrait 14 days business days from your order date. Once approved, plan for an additional two weeks for printing and shipping process times depending on the number of portraits you've ordered and your shipping destination.
** Don't be shy if you have a tight deadline! We gladly offer rush options upon request!
Q: After I order my commissioned illustration of my pet am I free to order or reorder any products in the shop?
A: Yes! Once you have purchased your portrait you can order or reorder any item in the shop at no additional fee.
Q: What kind of paper is my custom pet portrait printed on? How is it shipped?
A: Pet portraits are printed on fade resistant 19pt Savoy Cotton archival paper. Portraits are carefully mailed in a rigid cardboard mailer so they're flat and ready for framing as soon as they get home!
Q: Do you take special requests ?
A: Of course! Everything we do is custom, and working closely with pet lovers to create truly personalized art is our passion. We will make every effort to accommodate any special requests you may have.
Q: Do you offer refunds ?
A: Because each portrait and item is custom ordered we do not offer refunds.